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Terms & Conditions

These terms and conditions govern your use of this website and purchase of goods and services from this site.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of order price.

Pricing, Delivery and Shipping

The prices payable for ordered goods are as set out in our website.

International deliveries are being done using Hong Kong Post Air Parcel Service.

Full Details of delivery times and cost are shown below:
Country Standard Air Delivery ASIA

India, Indonesia, Japan, South Korea, Malaysia,
The Philippines, Singapore, Taiwan, Thailand, Vietnam
Small 5’x3’ HKD $355
Medium 6’ x 4’ HKD $515
Large 7’6” x 5’ HKD $735

(10 -15 working days) Australia & New Zealand Small 5’x3’ HKD $600

Medium 6’ x 4’ HKD $920
Large 7’6” x 5’ HKD $1,370
(11 -13 working days) EUROPE

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Spain, Sweden, Switzerland, Ukraine, United Kingdom
Small 5’x3’ HKD $650
Medium 6’ x 4’ HKD $970
Large 7’6” x 5’ HKD $1,420

(11 -16 working days) LATIN AMERICA & THE CARIBBEAN

Argentina, Brazil, Chile, Jamaica, Mexico, Peru
Small 5’x3’ HKD $905
Medium 6’ x 4’ HKD $1,385
Large 7’6” x 5’ HKD $2,060

(13 -16 working days) Middle East & Africa

Angola, Bahrain, Egypt, Israel, Mauritius, Nigeria, Qatar, Saudi Arabia, South Africa, Tanzania, Tunisia, Turkey, United Arab Emirates, Zimbabwe

Small 5’x3’ HKD $625
Medium 6’ x 4’ HKD $945
Large 7’6” x 5’ HKD $1,395

(11-18 working days) North America

Canada, United States of America

Small 5’x3’ HKD $720
Medium 6’ x 4’ HKD $1,120
Large 7’6” x 5’ HKD $1,680

(11 – 16 working days)

Local deliveries are free of charge to all areas of Hong Kong except Lantau and Outlaying Islands where a charge of HK$1,000 will be applied.

Payment is required in full before your order will be dispatched. Payment can be made in HKD, USD, GBP, EUR, CNY, and AUD.

Orders are delivered within 8 weeks of order confirmation.

Payment

Payment will be taken from your credit card as soon as you have placed an order.

We show prices and accept payment in HKD, USD, GBP, EUR, CNY, and AUD. Additional charge for customized Boxer Rugs is at a flat rate of 15% extra per customized rug.

Your Cancellation Right

Under the Consumer Contracts Regulations, you have the right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods.

If you cancel after dispatch, we will treat your order as a return and return delivery will be at your expense.

Our Right to Cancel

We may cancel your order by notifying you via email if for any reasons we are unable to fulfill your order; one or more of the products you have ordered was listed at an incorrect price due to typographical error or an error in the pricing information received by us from our manufacturer.

We will re-credit to your account any sum deducted by us from your credit card. However, we will not be obliged to offer any additional compensation for disappointment suffered.

Returns

You may return your purchase of Boxer Rug to us for a full refund by informing us with an email within 7 working days of your order being delivered.

You are responsible for the return delivery costs and for arranging the return of goods to us within 14 working days. Goods must be returned unused and in the same condition as they were sent. No refund can be issued if goods are badly wrapped and/or damaged when in transit.

We will process all refunds within 24 hours of receipt of goods returned. We can only refund the credit card account used for the original purchase order. Please note the time taken for a card refund to be credited to your account will depend on your bank or credit card issuer.

Returns of Custom Made Rugs

Once a payment is made on a custom made rug, we cannot accept returns unless the rug is faulty. In which case, we must be notified via email within 48 hours of receipt and the rugs are returned unused and fully packaged within 14 working days of us being notified.

Colour Representation

During the photography process we make every effort to accurately reproduce the appearance of each rug we sell. However circumstances outside of our control such as computer monitor settings can sometimes affect how colours are displayed on your screen.

As the interpretation of colours can vary from person to person please be aware that any description of rug colours on our website are for guidance only. Photography lighting and computer monitor settings can also have an effect on how colours are displayed in our website product photography.

We are unable to accept responsibility or cover the return carriage costs should there be a variation in colour within our images or descriptions unless they are significantly different to the online image or description.

Events beyond our control

We shall have no liability to you for any failure to deliver or collect goods or any delay in doing so or for damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.

Use of Boxerrugs.com Content

The website is an official website of Boxer Rugs.

You may not reproduce, modify or in any way commercially exploit any of the content without prior written permission from boxerrugs.com.

The website and all inteleectual property rights (including but not limited to rights in the website as a database) in its design, text, graphics, the Boxer Rugs trademark, logos and trade names depicted on the website belong to Boxer Rugs.

Data Protection and Privacy

We respect the privacy of your personal data and will not disclose your personal data to anyone outside or organisation.

To proceed with your order, we have to process and store your data and provide your data to third parties directly involved with your order such as our chosen couriers.

General

We reserve the right to change any services, product prices, product specifications and availability at any time. All sizes are approximate.

Amendments to these Terms & Conditions

We reserve the right to amend these terms and conditions at any time. All amendments will take effect immediately when posted on the Website.

It is your responsibility to read the terms and conditions on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.

 

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